Thank you for purchasing from Expert Digital (โwe,โ โour,โ or โusโ).
We provide digital products and services including scripts, themes, templates, Facebook likes & followers, Facebook ad accounts, and plugins.
Because of the digital and downloadable nature of our products, all sales are final. However, in some cases, we may issue a refund under specific conditions described below.
1. No Refund Policy for Digital Products
Once you purchase and access any of our digital products (script, theme, template, or plugin), we cannot offer a refund, return, or exchange.
This is because digital files cannot be โreturnedโ once delivered or downloaded.
2. Eligible Refund Cases
Refunds may be granted only in the following cases:
- Duplicate payment: If you accidentally make more than one payment for the same product.
- Technical issue on our end: If you do not receive your product due to a technical error from our system.
- Product not delivered: If the product or service you purchased is not delivered within the promised time and you have contacted our support without resolution.
In all other cases (including product misunderstanding, dissatisfaction, or incompatibility), we cannot issue a refund.
3. Facebook Likes, Followers & Ad Accounts
Because social media services like Facebook Likes, Followers, or Ad Account setup are delivered instantly and depend on third-party platforms, these services are non-refundable once started or delivered.
If you face any issue, weโll review the case and may offer a partial compensation at our discretion.
4. Requesting a Refund
To request a refund (only for valid cases):
Please email us at [email protected] with the following details:
- Order ID or Transaction ID
- Payment method used
- Reason for refund request
We will verify your claim and respond within 3โ7 business days.
5. Payment Gateway Charges
If a refund is approved, any payment gateway or transaction fees will be deducted from the total refundable amount. Refunds will be sent to your original payment method (e.g., bKash, Nagad, or bank account).
6. Policy AgreementBy completing your purchase on our website, you confirm that:
- You have read and agreed to our Refund Policy.
- You understand that most digital product sales are non-refundable.
7. Contact Us
If you have any questions about our refund process, please contact us:
Expert Digital
๐ Website: meta.expertagencybd.com
๐ง Email: [email protected]
๐ Phone: +880 1883-361278
๐ Location: 1/5, Borobug, Mirpur 2, Dhaka 1216